Lodge a complaint
ASENO is sorry if things aren’t going as planned
We try really hard to get it right to meet all of our obligations in line with our published Complaint and Dispute Resolution Procedure.
If we’ve fallen down in some way, you can make a complaint in one of the following ways:
- Email us with some details to [email protected] or use the form at the bottom of this page.
- Write to us at 29 Efficient Drive, Truganina, VIC, 3029
Energy Ombudsman
All of our customers have the right to contact the Energy Ombudsman at any time, however, we hope that our customers will contact us first to give us a chance to rectify any issues.
Energy and Water Ombudsman NSW
- Mail: Reply Paid 86550, Sydney South NSW 1234
- Phone: 1800 246 545
- Fax: 1800 812 291
- Email: [email protected]
- Web: www.ewon.com.au
Energy and Water Ombudsman Queensland
- Mail: PO Box 3640, South Brisbane QLD 4101
- Phone: 1800 662 837
- Fax: (07) 3087 9477
- Email: [email protected]
- Web: www.ewoq.com.au
Energy and Water Ombudsman
Australian Capital Territory
- Mail: GPO Box 370, Canberra ACT 2601
- Phone: (02) 6207 1740
- Fax:(02) 6205 4855
- Email: [email protected]
- Web: www.acat.act.gov.au
Energy and Water OmbudsmanSouth Australia
- Mail: GPO Box 2947, Adelaide SA 5000
- Phone: 1800 666 565
- Fax: 1800 812 291
- Web: www.ewoq.com.au
Lodge a complaint
If you feel that we have let you down or you are not pleased with the service you have received, please tell us. We will do all we can to fix a problem and to improve our services.
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