Thank you, we have your request.

Your details have been received and passed to the ASENO team. We will come back to you using the contact details you provided.

BACK TO HOME Energy retail support

/ What happens next

Your request is with our team

There is nothing more you need to do right now. Keep an eye on your email and your phone.

  • Your submission has been recorded against the details you gave us.
  • The right ASENO team reviews it and prepares a response.
  • We contact you by email or phone to confirm the next step.

/ Need something now?

Urgent matters

For a power fault (poles, wires, outages or interruptions) or a gas leak or fault, contact your distributor. Their number is on your most recent bill. If it is life-threatening or dangerous, call 000 immediately.

If you rely on life-support equipment at your property, follow the guidance on the life support page.

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Where to next?

Energy retail support

Billing, moving home, faults, hardship, life support and account help.

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Forms & enquiries

Every ASENO form in one place, from connections to concessions.

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For developers

Renewable energy infrastructure for new estates and communities.

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Case studies

Projects ASENO has delivered across Australia.

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