Get connected
Moving into a property supplied by ASENO? Complete the connection request and we will confirm your account and supply arrangements.
/ Overview
Set up your ASENO electricity account
If ASENO is the retailer for your address, complete the Get connected form with your details. Your welcome information will explain the applicable offer, prices, terms and customer rights.
Tell us your address and move-in date and we will create your account and coordinate any connection request, subject to standard metering, access and network requirements.
/ How it works
Connected in three steps
Tell us you are moving in
Complete the quick Get connected form with your address, move-in date and contact details.
We set up your account
We create your retail account and coordinate any required connection request with the metering and network service providers.
Switch on
We confirm your account and connection status in writing. Connection timing depends on the existing supply status, metering, safe access and network requirements.
What you need to get connected
Have these handy and connecting takes just a few minutes:
- Your new ASENO community address
- Your move-in date
- Your contact details
- Any concession or rebate details, if eligible
- Your preferred payment method
Frequently asked questions
Complete the Get connected form with your address, move-in date and contact details. We will confirm the account and connection status in writing.
Allow the approved notice period before moving in. If the property is disconnected or requires access or metering work, standard connection timeframes will apply.
Your new address, your move-in date, and your contact details. If you are eligible for any concessions or rebates, have those details handy too.
Any applicable connection or service fee will be disclosed before the request is completed and shown on the relevant bill.
Check the customer information provided for your property. If ASENO is the retailer for the address, complete the Get connected form before your move-in date.
Get in touch
Our resident support team is here to help. In an emergency, always call first.
Emergencies & faults
For a power fault (poles, wires, outages or interruptions) or a gas leak or fault, contact your distributor. Their number is on your most recent bill.
Your distributor handles faults on the poles, wires and gas network.
Life-threatening or dangerous: call 000 immediately.