Moving home
Whether you are moving in, moving out, or transferring to another ASENO community, here is how to take care of your energy.
/ Overview
Moving made simple
A little notice helps us get your move right, whether you are arriving, leaving, or moving between ASENO communities.
Let us know your dates and we will coordinate the account closure, final meter data, final bill and any new connection request. Timing remains subject to metering, access and network requirements.
/ How it works
Whichever way you are moving
Moving in
Complete the Get connected form before your move-in date and we will confirm the account and connection status.
Moving out
Submit the move-out form so we can close the account, obtain final meter data and issue the final bill.
Transferring
Moving to another ASENO-supplied property? Tell us both addresses and move dates. We will close the old account and create the new one, subject to the connection status at the new address.
What we take care of
Provide the approved notice period and we will coordinate:
- Creating the ASENO account and coordinating any connection request at the new address
- Obtaining final meter data for the old address
- Your final bill for energy used
- Closing the old account and creating the new ASENO account
- Updating your contact and payment details
Frequently asked questions
Complete the Get connected form before your move-in date. We will confirm the account and connection status. See Get connected for the required information and timing.
Submit the move-out form within the approved notice period so we can close the account, obtain final meter data and issue the final bill.
Tell us the old and new addresses and move dates. We will close the existing account and create the new one, subject to the connection status at the new property.
Let us know your move dates as early as possible and we will confirm the required notice period when you get in touch.
We obtain the final available meter data for the account closure date and issue a final bill for energy and charges up to that point.
Get in touch
Our resident support team is here to help. In an emergency, always call first.
Emergencies & faults
For a power fault (poles, wires, outages or interruptions) or a gas leak or fault, contact your distributor. Their number is on your most recent bill.
Your distributor handles faults on the poles, wires and gas network.
Life-threatening or dangerous: call 000 immediately.