/ Contact & forms
Tell us what you need and we will get it to the right person. Some things are faster in your customer portal, so we have linked those straight through.
Billing, your account, your supply, or anything else you need from us.
Contact usTell us if someone at your home relies on life-support equipment.
Contact usFinding it hard to pay? Reach out early and we will work through it with you.
Contact usTell us when something is not right, and we will put it right.
Contact us/ Contact us
Enquiries, life support, financial hardship and complaints all come through to our customer team at [email protected]. Tell us what you need and we will come back to you.
Prefer to talk? Call 1300 027 366 or email [email protected].
/ Faster elsewhere
Moving in or out, direct debit and concessions are all handled outside this page. For your security, changes to an account are made in the portal or over the phone, where we can verify who you are, rather than by an open online form.
Register your move in through your community’s portal. It takes a few minutes.
Register your move inClose your account in the customer portal, or call us on 1300 027 366. For your security we do not take this by online form.
Open the portalSet up or change direct debit in the customer portal, against your own account.
Open the portalGovernment concessions are run state by state. See which scheme covers you and how to apply.
See your stateLife-threatening or dangerous? Call 000. For power or gas faults, contact your distributor, on your most recent bill.
What to do/ For developers
Tell us about the development and we will assess the retail, network, renewable energy and commercial structure that best fits the project.