Safety & life support
How to register life support equipment with ASENO and prepare for planned or unplanned interruptions.
/ Overview
Register your premises for life support protections
If a person at your premises relies on eligible life support equipment, register the premises with ASENO. We will record the details and coordinate with the relevant network operator as required.
Registered customers receive the information and planned interruption notices required by the applicable rules. Registration does not guarantee uninterrupted supply or priority restoration, so you should maintain an emergency response plan.
/ How it works
Life support registration is free
Complete the form
Fill in the life support registration form, or contact us and we will help you through it.
Medical confirmation
You may need confirmation from a registered medical practitioner.
Registration confirmed
We record the premises, notify the relevant network operator where required and apply the customer protections that apply under the rules.
Staying safe around electricity
A few simple habits keep your household safe:
- Never touch fallen or damaged powerlines, call us immediately
- Keep clear of electrical infrastructure and pad-mount substations
- Always use a licensed electrician for electrical work
- Test safety switches regularly
- If you suspect energy theft or meter tampering, contact us confidentially
Frequently asked questions
If someone at the premises depends on eligible life support equipment, registration ensures the premises is recorded and receives the protections and information required by the applicable rules. It does not guarantee continuous supply.
Complete the life support registration form or contact ASENO for assistance. Medical confirmation from a registered medical practitioner is required within the applicable timeframe.
If there is a fire, sparks, injury or immediate danger, call 000. For a power or gas fault, contact your distributor on the number shown on your most recent bill.
Never touch fallen powerlines or damaged electrical infrastructure. Call 000 for immediate danger and contact your distributor for poles, wires and gas network issues. Always use a licensed electrician for work within the property.
Tampering with meters or wiring is illegal and dangerous. If you suspect energy theft, contact us, you can do so confidentially.
Get in touch
Our resident support team is here to help. In an emergency, always call first.
Emergencies & faults
For a power fault (poles, wires, outages or interruptions) or a gas leak or fault, contact your distributor. Their number is on your most recent bill.
Your distributor handles faults on the poles, wires and gas network.
Life-threatening or dangerous: call 000 immediately.