Billing & payments
Understand your ASENO bill, choose how you pay, and manage your account online, all in one place.
/ Overview
Clear billing and payment options
ASENO issues your electricity bill in accordance with your customer contract and the applicable billing cycle. Your bill shows the energy used, prices, charges, concessions and payment due date.
Choose from the approved payment methods, set up direct debit if suitable, and use the customer portal to view bills, usage information and account details.
/ How it works
Paying your bill is easy
Get your bill
We issue bills on the approved billing cycle, with usage, prices, charges and the due date clearly shown.
Choose how to pay
Pay using the approved payment methods listed on your bill or set up direct debit.
Track it online
Log in to the resident portal to view usage, download statements and manage your account.
What is on your bill
Every ASENO bill shows you, in plain terms:
- Your billing period and the energy you used
- The tariffs and charges that apply
- Any concessions or rebates applied
- Your payment options and the amount due
- How your usage compares over time
Frequently asked questions
You are billed for the energy you use, with all tariffs and charges shown clearly on every bill. Bills are issued on a regular billing cycle.
The payment methods available to you are listed on your bill and the Payment options page. Direct debit is available for customers who prefer automatic payments.
Log in to the resident portal to view your energy usage, download past statements and manage your account anytime.
Please contact us early. We can arrange a payment extension or payment plan, and you may be eligible for our financial hardship program. See Financial hardship for more.
Your bill shows your billing period, the energy you used, the tariffs and charges that apply, any concessions, and the amount due. See the bill explainer in Downloads.
Get in touch
Our resident support team is here to help. In an emergency, always call first.
Emergencies & faults
For a power fault (poles, wires, outages or interruptions) or a gas leak or fault, contact your distributor. Their number is on your most recent bill.
Your distributor handles faults on the poles, wires and gas network.
Life-threatening or dangerous: call 000 immediately.