Electricity retail for ASENO communities
ASENO is the authorised electricity retailer for participating ASENO communities. We manage your customer account, connection request, bills and payments, payment support, life support registration, complaints and other retail services.
For customer support, contact ASENO during the approved service hours. For a power fault (poles, wires, outages or interruptions) or a gas leak or fault, contact your distributor. Their number is on your most recent bill. If it is life-threatening or dangerous, call 000 immediately.
/ A regulated energy retailer
An authorised retailer with customer protections
ASENO Pty Ltd holds a current AER electricity retailer authorisation under the National Energy Retail Law for participating jurisdictions. As an authorised retailer, ASENO is responsible for customer offers, billing, payment support, life support registration, complaints and applicable retail compliance.
The private electricity network is owned and operated by the relevant network provider, such as Sustainable Asset Co where applicable. Renewable energy arrangements vary by community and are clearly explained in your ASENO customer offer and supporting information.
How can we help you today?
Moving in & connections
Connect your power when you move in.
OpenBilling & payments
Understand your bill and pay your way.
OpenMoving home
Move in, out or transfer your account.
OpenFaults & emergencies
Outages, faults and what to do.
OpenLife support
Register life support and stay safe.
OpenFinancial hardship
Help if you are struggling to pay.
OpenRenewable energy & GreenPower
Understand the renewable energy commitments that apply to your ASENO offer.
OpenYour rights
Your rights and protections as an ASENO retail customer.
OpenComplaints & feedback
Tell us when something is wrong.
OpenForms & documents
Every form, policy and document.
OpenFAQs
Quick answers to common questions.
Open/ Renewable energy
Renewable energy, clearly explained
ASENO may supply GreenPower-backed electricity or support on-site renewable generation, depending on the community and the applicable customer offer. We will clearly state what applies to your address and will not imply that every site includes on-site solar or battery storage.
- Site-specific renewable energy commitments set out in your customer offer
- 100% GreenPower where it is included in the community retail arrangement
- Smart metering and clear usage information
Get in touch
Our resident support team is here to help. In an emergency, always call first.
Emergencies & faults
For a power fault (poles, wires, outages or interruptions) or a gas leak or fault, contact your distributor. Their number is on your most recent bill.
Your distributor handles faults on the poles, wires and gas network.
Life-threatening or dangerous: call 000 immediately.