Your request has been received and passed to the ASENO support team. It will be handled privately by the people who deal with this type of request. We will come back to you using the contact details you provided.
/ What happens next
There is nothing more you need to do right now. Keep an eye on your email and your phone.
/ Need something now?
For a power fault (poles, wires, outages or interruptions) or a gas leak or fault, contact your distributor. Their number is on your most recent bill. If it is life-threatening or dangerous, call 000 immediately.
If you rely on life-support equipment at your property, follow the guidance on the life support page.
/ Keep going
Billing, moving home, faults, hardship, life support and account help.
Get supportThe protections you have as an ASENO customer, and how we apply them.
Know your rightsHow to raise a complaint with ASENO and how it is escalated.
Make a complaintAnswers to the questions ASENO customers ask most often.
Read the FAQs